Ritu Housing is committed to maintaining transparency, accountability, and a customer-first approach. Our Grievance Redressal Policy ensures timely resolution of concerns raised by customers, partners, vendors, and stakeholders.
A. Purpose
This policy outlines the framework for lodging, acknowledging, reviewing, and resolving grievances related to:
(i). Project information and documentation
(ii). Service delays or deficiencies
(iii). Payment-related queries
(iv). RERA-related matters
(v). Customer support concerns
(vi). Any issue affecting the interests of homebuyers or stakeholders

B. How to Raise a Grievance
Stakeholders may submit grievances through the following channels:
Email: grievance@rituhousing.com
Phone: [Insert official number]Postal Address:
Ritu Housing – Customer Relations Department
[Insert full registered office address]While submitting a grievance, users should provide:
(i). Full name
(ii). Contact information
(iii). Project name / unit number (if applicable)
(iv). Description of the issue
(v). Relevant documents, if any

C. Acknowledgement of Grievance
Upon receipt, an acknowledgment will be issued within 48 working hours, including:
(i). Grievance ID
(ii). Expected timeline for resolution
(iii). Contact details of the assigned representative

D. Resolution Timelines
Ritu Housing aims to resolve grievances within the following indicative timelines:
(i). General inquiries: 5–7 working days
(ii). Documentation / payment-related issues: 7–10 working days
(iii). Technical or site-related matters: 10–15 working days
(iv). Escalated or complex matters: As required, with regular updates provided

If additional time is required, the customer will be informed proactively.

E. Escalation Matrix
Should the user feel dissatisfied with the response, the grievance may be escalated to:
(i). Customer Relations Manager
(ii). Head – Customer Experience
(iii). Grievance Committee (Senior Management)
Every escalation will be reviewed objectively and documented for compliance purposes.

F. Regulatory Compliance
For RERA-related grievances, customers may also approach the respective UP RERA authority through the official portal:
www.up-rera.in
Ritu Housing operates with complete transparency and cooperates fully with all regulatory bodies in resolution processes.

G. Confidentiality
All grievance information is treated with strict confidentiality and used solely for the purpose of investigation and resolution.